Terms and Conditions

BACKORDERS

If your ordered product is on backorder, meaning we and/or the manufacturer has no stock, we will try our best to provide you with the most updated information regarding an ETA as possible.
If an item is unavailable for the specified extended period of time, outside of our control, we will work with you directly to find a suitable alternative.

CLICK & PICK

Available at this location
Place your order by phone, email or online
You will be notified as soon as your order is ready for pickup
Minimum 50% deposit required with your order

SHIPPING

Orders under $99 (before taxes) a $15 shipping fee applies
FREE SHIPPING on orders over $99 (before taxes) in Ontario
For orders for the rest of Canada a shipping quote will be provided
We are not able to ship to PO Box addresses

Products Eligible for Return/Exchange

If you need to return an item, please contact us within 14 days of receipt with your order number and details about the product you would like to return. We will respond quickly with the required authorized number for how to return items from your order and important instructions on how to return. Returns may then be returned to original store either in person or by courier when accompanied with the authorization supplied by the store.

Refunds will be cheerfully given when merchandise is returned in an unused and undamaged condition when you notify us by email within 14 days of receipt
Customers requesting a return later than 14 days will receive a store credit
We will not accept returns later than 30 days
Products eligible for return/exchange include in stock items in original, new, uninstalled condition with all original parts, tags, instructions and packaging
We do not provide return labels; customers are responsible for shipping fees back to us.
Tracking Number: We recommend using a carrier that will provide you with a return tracking number as this will speed up your return process. Retain your tracking number and email us so that we can check on the progress of your return.
We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item)
You should expect to receive your refund within four weeks of giving your package to the return shipper, however in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days) and the time it takes your bank to process our refund request (5 to 10 business days)

Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. If a charge back has been submitted, we will not be able to credit you for your return until the charge back mediation process has been completed. This process can take up to 180 days.

Products Not Eligible for Return/Exchange

Any product that has been modified, installed, or used in any way (including cut, clipped or stripped wires), items not in resalable condition, or items missing the original packaging
When ordering large quantities, we suggest ordering one first for evaluation.
Light bulbs, parts, or shades
Clearance, discontinued or Final Sale items
Items not purchased from Light Loft

Restocking Fees

We offer a full refund on items stocked in our store. Any items ordered that is considered as 'non-stocked' item is a special order item and will be subject to a 25% restocking fee. You will be notified if the item(s) you ordered is a special order.

25% restocking fee of original purchase price on regular product. This restocking fee will be deducted from your refund/credit;

ORDER CANCELLATIONS

You may cancel an order that has not shipped by the manufacturer.
Special order or customized product may not be cancelled.
Any cancellation fees imposed by the manufacturer will be your responsibility and will be deducted from any refund.

DEFECTIVE GOODS / PRODUCT WARRANTY

All items (excluding incandescent light bulbs) are offered with a minimum 1-year warranty.
Any qualifying defective item purchased from Light Loft that is returned within one year of purchase will be repaired or replaced at the company’s discretion.
Repairs for items that are still under warranty will be covered at no charge.
A copy of sales receipt will be required if the sales transaction cannot be found in our system.
Any defects deemed to be caused by improper installation or product modification in any way disqualifies the product from a defective goods return.

Defective Goods / Product Warranty return process

Defective goods claims must be filed with the Light Loft store where purchased within the 1 year warranty period, from date of purchase. Please be sure to include your name, contact details and copy of your receipt.
Upon inspection and final approval by Light Loft that the returned product is defective, a replacement product (same as original, or an alternate selection) will be shipped as soon as possible OR should you prefer to be issued a store credit towards a future purchase, that store credit will be issued immediately upon request.
Please note that broken glass, or missing parts, do not deem the product defective. Email the store within 48 hours and we will ship replacement glass or parts as soon as possible.

DAMAGED GOODS / MISSING PARTS

Our damaged goods / missing parts policy is designed to deliver to you a solution in the timeliest manner possible, at no expense to you.

Please open and inspect your product within 48 hours to ensure the product has not been damaged, or missing parts or components.
Light Loft cannot be held responsible for any missing, or damaged goods if we are not notified within 48 hours
If there is a missing or damaged piece, once Light Loft is notified, a replacement product (or missing parts) will be shipped to you as soon as possible.